Privacy Policy

Introduction

Welcome to MrWest Casino (“MrWest,” “we,” “us,” or “our”). Protecting your privacy and securing your personal information are core priorities for us. This Privacy Policy explains how we collect, use, store, and protect information when you access or use our website, mrwest-casino.org, and related services (collectively, the “Services”).

By using our Services, you confirm that you are at least 18 years old and reside in the United Kingdom. MrWest Casino operates under a licence issued by the UK Gambling Commission (UKGC) and complies fully with the UK Data Protection Act 2018 and the General Data Protection Regulation (GDPR).

If you have any questions about this Privacy Policy or your personal data, please contact us at [email protected].

1. Scope of This Policy

This Privacy Policy applies to all users of MrWest Casino in the United Kingdom, including visitors, registered players, and customers who participate in gaming activities, promotions, or payment processing through our Services. It governs how we handle personal data — meaning any information identifying or capable of identifying an individual — both online and offline.

Our platform may link to third-party websites. These have their own privacy policies over which we have no control. We encourage you to review the privacy practices of any external websites you visit.

2. Data We Collect

We collect personal and technical information necessary to deliver, manage, and improve our Services, and to comply with UKGC licensing and legal obligations. Data categories include:

  • Account Information: Full name, date of birth, address, email address, username, password, and unique identifiers associated with your account.
  • Verification Data: Proof of identity and address (passport, driver’s licence, utility bills) to comply with Know Your Customer (KYC) and anti-money laundering (AML) regulations.
  • Payment Data: Details required for deposits and withdrawals such as cardholder name, payment method, billing address, and transaction history in GBP (£).
  • Gameplay and Usage Data: Records of bets, wins, bonuses, game sessions, device type, IP address, browser information, and interaction logs.
  • Marketing Preferences: Consent to receive promotional offers, email notifications, or SMS updates about new games and bonuses.
  • Responsible Gambling Data: Limits or self-exclusion status from GamStop, and interactions with responsible gambling features.

We do not collect information that is unnecessary for the operation or management of your account and casino experience.

3. How We Use Your Data

We process personal data for specific lawful purposes, including:

  • Account Management: To register, verify, and manage user accounts, ensure that punters are over 18, and comply with UKGC licence conditions.
  • Financial Transactions: To process deposits and withdrawals via Visa, Mastercard, PayPal, Neteller, Skrill, Paysafecard, Apple Pay, Google Pay, and bank transfer.
  • Service Delivery: To provide secure access to games, bonuses, and promotions.
  • Compliance and Security: To fulfil AML/KYC obligations, prevent fraud, enforce bonus abuse rules, and detect irregular gaming or payment behaviour.
  • Customer Support: To answer queries, verify identity, and resolve disputes via email or live chat.
  • Marketing and Personalization: To tailor offers, recommend promotions, or send updates with your consent.
  • Legal Obligations: To maintain records for tax, accounting, and regulatory compliance as required by UK authorities.
  • Analytics and Improvement: To analyse user trends, improve site performance, and test new features.

We never sell personal information to third parties.

4. Legal Basis for Processing

Under GDPR and the UK Data Protection Act 2018, our legal bases for processing personal data include:

  • Contractual Necessity: Managing accounts, payments, and access to our Services.
  • Legal Obligation: Compliance with gambling, financial, and AML regulations.
  • Legitimate Interest: Improving platform security, preventing fraud, and enhancing user experience.
  • Consent: Sending marketing communications or optional surveys. You may withdraw consent at any time by contacting support or adjusting profile settings.

5. Cookies and Tracking Technologies

MrWest Casino uses cookies to enhance your browsing experience and monitor site performance. Cookies are small data files stored on your device.

We use:

  • Essential Cookies: Enabling login and core site functionality.
  • Analytics Cookies: Gathering statistics about gameplay, traffic, and site behaviour.
  • Marketing Cookies: Providing personalized promotions and targeted advertising when you opt in.
  • Preference Cookies: Storing your language and currency settings (e.g, GBP).

You can control cookies through your browser settings, but disabling certain types may affect functionality or gameplay experience.

6. Retention of Data

We retain personal data only for as long as necessary for the purposes outlined in this Policy — typically:

  • Account and transaction records: Up to seven years after account closure (for UKGC and legal compliance).
  • Marketing and analytics data: Until consent withdrawal or profile deletion.
  • AML/KYC documents: As required by regulators, usually 5–7 years post-account close.

Once data retention periods expire, we securely delete, anonymize, or pseudonymize the information.

7. Data Sharing and Transfers

We share personal data only when required and under secure conditions:

  • Payment Processors: Visa, Mastercard, PayPal, Neteller, Skrill, Paysafecard, Apple Pay, Google Pay, and banking institutions for financial operations.
  • Verification Partners: Identity verification and fraud prevention services to meet UKGC and KYC standards.
  • Analytics Providers: Platforms assisting us in tracking performance and detecting issues.
  • Regulatory Bodies: UK Gambling Commission, tax authorities, or law enforcement upon lawful request.
  • Marketing Partners: Communication service providers who send authorized promotional materials under confidentiality agreements.

We do not transfer data outside the UK unless adequate protections (e.g, standard contractual clauses) are applied according to GDPR.

8. Security Measures

We implement advanced security measures to protect personal information from unauthorized access, alteration, or misuse:

  • Encryption for data transmitted between devices and servers.
  • Secure socket layers (SSL) on payment and login pages.
  • Firewalls, intrusion detection, and regular security audits.
  • Access controls restricted to authorized personnel only.
  • Continuous system monitoring and vulnerability management.

Although we maintain industry-standard protections, no system is entirely immune. Players should keep passwords private and report suspicious activity immediately.

9. Your Rights Under GDPR

As a UK resident, you have the following rights under data protection law:

  • Access: Request copies of the personal data we hold about you.
  • Rectification: Correct inaccurate or incomplete information.
  • Erasure: Request deletion of data when it’s no longer needed.
  • Restriction: Limit processing in specific circumstances.
  • Data Portability: Obtain a structured copy for transfer to another provider.
  • Objection: Object to certain types of processing, such as direct marketing.
  • Automated Decisions: Challenge decisions made solely by automated means (e.g, eligibility checks).

To exercise these rights, contact us at [email protected]. We may need to verify your identity before fulfilling requests.

10. Marketing Communications

Players may opt in to receive exclusive offers, bonuses, or game updates by email or SMS. Marketing messages clearly describe wagering requirements, as required under the UKGC’s fair play guidelines.

You can unsubscribe from marketing at any time via:

  • The “Unsubscribe” link in emails.
  • Profile settings within your account.
  • Direct communication with customer support.

Even if you unsubscribe, we may still send essential service or transactional notices (for example, withdrawal confirmations or security alerts).

11. Responsible Gambling and Age Verification

MrWest Casino promotes responsible gambling and provides tools to help players control their activity. These include deposit limits, time-outs, and self-exclusion measures available through GamStop.

We verify that all punters are over 18 years old using approved identity-check systems. Under UKGC regulations, minors cannot open or use casino accounts.

Support for responsible gambling is always available through:

  • GamCare: 0808 8020 133 (national helpline).
  • BeGambleAware: Offers confidential advice and self-help resources.
  • GamStop: Allows voluntary registration for nationwide self-exclusion.

We integrate these programs directly into our service for ease of access.

12. Automated Decision-Making

Certain account processes may use automated systems — such as fraud detection or bonus eligibility verification. These models evaluate play patterns, payment reliability, and compliance signals to protect both the player and platform integrity.

If you believe an automated decision has unfairly affected you, you can request human review by contacting [email protected].

13. International Transfers

MrWest Casino generally stores and processes user data within the United Kingdom. If any service provider operates outside this area, we ensure data protection standards equivalent to GDPR through contractual safeguards and secure encryption protocols.

14. Third-Party Links and Integrations

Our website may feature links to sports betting sites, affiliates, or promotional partners. Once you leave MrWest Casino, this Privacy Policy no longer applies. Please review each external site’s own privacy documentation before sharing information.

15. Changes to This Privacy Policy

From time to time, MrWest Casino may update this Privacy Policy to reflect regulatory changes, new features, or updates in data handling practices. When material changes occur, we will notify users via email or in-platform messages.

The effective date will appear at the top of this document. Continued use of our Services after changes indicates acceptance of the revised Policy.

16. Complaints and Contact Information

If you have questions, concerns, or complaints about how MrWest Casino handles your data, reach out to us directly at [email protected].

If you remain unsatisfied, you may lodge a complaint with the Information Commissioner’s Office (ICO) at:

  • Website:
  • Helpline: 0303 123 1113.

We encourage all users to contact us first so we can address issues promptly and fairly.

17. Protecting Your Account

For your peace of mind:

  • Use strong, unique passwords and update them regularly.
  • Never share account login details or payment card information.
  • Keep anti-virus software active and devices secure.
  • Report instantly any login attempts you don’t recognize.

We reinforce security reminders through periodic user notifications and clear communication.

18. Children’s Privacy

Our Services are designed exclusively for adults aged 18 and over. No data is knowingly collected from minors. If we discover that a user under the legal age has registered, we will immediately close their account and erase personal information.

19. Data Controller

MrWest Casino, operating under its UKGC licence, is the data controller responsible for personal data processing related to your use of mrwest-casino.org.

Registered Office: United.

Email: [email protected].

Effective Date

This Privacy Policy was last updated on 10 April 2026.

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